Features

yCRM is a robust customizable Customer Relationship Management software for Travel, Tourism & Hospitality industry.

Data Management

Data lifecycle management starting from Data Mining to Upload, Tracking and Control.

Data Management

Marketing & Leads Generation

Support for Calls, Emails, SMS, WhatsApp based Marketing Campaigns & Leads generation flow.

Marketing & Leads Generation

Leads Management & Tracking

Extensive Leads Management system with Leads Qualification, Interactions Tracking, GPS based Sales Rep Tracking.

Leads Management & Tracking

Sales Pipeline Management

Sales Funnel Tracking, Projections and forecasting at Service/Product, Division, Sales Rep & Consolidated levels.

Sales Pipeline Management

Accounts Management

Customer Management module with Client Profiling, Key Contacts, Sales Opportunities, Meetings & Pending Dues Tracking.

Accounts Management

Customer Service & Support

Target vs Actual tracking for Customer Meetings, Tracking of Support queries and SLA driven Support tracking.

Customer Service & Support