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A YironDesk Software for SLA Driven Tickets Support to Customers for any size of business across Industries & Verticals.
A service YironDesk is a platform for employees to ask for assistance, report incidents or demand for new services. YironDesk is ticketing software, which contains the complete suite of YironDesk functionalities. It is through this system that technical support executives are able to solve customer queries with ease of communication and timely response to customer concerns. It helps serving customers individualized service which provides transparency and visibility while dealing with queries, to ensure that businesses take action promptly and grow rapidly. The system can help you put smiles on the faces of agents and customers and all other stakeholders by addressing all types of customer queries.
Users can enter a ticket via the portal or via email or phone. The idea is for customers to be still able to relay their concerns should one of those channels encounter glitches.
Users can log service requests for various processes assigned to them. Different SLAs can be configured for different sets of users and support channels. Users can also track the progress of their requests.
Agents can track requests from the YironDesk or they can be alerted automatically when the customer responds. Once an agent takes over a request the progress can be monitored by all assigned stakeholders.
The dashboard provides a visual representation of aspects like completed requests, SLA adherences, and agent efficiency. Agent and team performance reports are available.
YironDesk lets you structure very simple guidelines to remind an agent to follow up, or even remind a customer when a ticket is pending their reply.
Automatically assign tickets to teams and agents. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring.
It has been a pleasure working with you all, In Africa, FACTS has been a game changer for us. I say game changer because it gives us much needed things like multi-currency, client portal, POS Integration. It is a product which is convenient to use, easy to operate and my team is conﬁdently using it for generating Bills & Invoices
FACTS is developed and built to make the life of travel and tourism entrepreneurs easy. Backed by futuristic technology which reduces the turnaround time and boosts our business efficiency. It has been carefully designed to cater to manifold business needs. The screens are user-friendly with easy navigation. The application is segregated into modules with each module self-explaining the function of the business. Also, highly suggested for how easy it is to use and the great integration across most of the platforms.
FACTS incorporates a great interface that makes it feel terribly smooth to use and has a great set of features that you can use from the beginning for various accounting needs. It made our life so much easier by providing a full suite of accounting management. Facts is a must-have for businesses that wish to contour their accounting. Our team loved all the options and the proficient support provided by the FACTS team.